Returns & Refunds
Your rights under Australian Consumer Law
These come first, and nothing on this page limits them.
If a kit arrives faulty, damaged, significantly different from what was pictured, or simply isn't what you ordered, you're entitled to a repair, replacement or refund. That applies regardless of any time limit below, and regardless of whether the item was personalised.
Message us with photos and we'll sort it. We don't argue about this.
Changed your mind?
You have 7 days from delivery to request a return if the kit isn't for you.
To be accepted, the item must be:
- Unworn and unwashed
- In its original packaging
- With any tags still attached
Return postage is on you for change-of-mind returns. Once we receive the item and check it over, we'll refund the purchase price to your original payment method within 5 business days.
This 7-day window is something we offer voluntarily — it sits on top of your legal rights, not instead of them.
Personalised orders
Kits with name and number printing or patches applied cannot be returned for change of mind. Once your name goes on a shirt, we can't sell it to anyone else.
Faulty personalised items are still covered under Australian Consumer Law — if the printing is wrong, crooked, or peels, that's on us.
Please double-check spelling and sizing before you order personalisation. If you're unsure, message us first — we'd rather spend five minutes confirming than process a complaint.
Sizing
Sizing is the most common reason for returns in this category, so read this bit.
Player Version runs slim. It's cut for athletes. If you're between sizes or want a relaxed fit, size up or choose the Fan Version.
Women's kits run smaller than the men's equivalent — check the women's chart, not your usual size.
Kids sizing runs by height. If your child is between sizes, size up. They grow.
Not sure? Message us with height and chest measurement and we'll tell you which size to take. This is free and takes us two minutes.
How to start a return
Message us with your order number and what's wrong. We'll reply with the return address and next steps.
Don't post anything back before contacting us — unannounced returns are hard to match to an order.